POLICIES AT CHUKU
We believe that honesty is the best policy in today's online shopping market. That is why we designed the most transparent store policy for our customers.
Please read the following sections to learn more about how you can order our products, how we ship them and our returns policy.
Please do not hesitate to contact us if you have any questions!
HOW TO ORDER
Buying Our Pieces
We process orders through email or Instagram direct message.
Let us know the bag you would like out of the collections available.
If you decide you want the bag customised, outline the amendments you wish to make in the email or direct message - out of the options on the collection's product page or Instagram highlight.
Pay.
Costs include the bag itself, the delivery price and any additional fee that applies.
Once payment is received, we will make the bag and mail it to you.
OUR SHIPPING POLICY
How We Do It
UK shipping only for now.
Orders are posted through Royal Mail.
Providing proof of postage, proof of delivery and a reference number for both of our peace of mind! :)
RETURNS
The Small Print
We do not accept returns, as all products are handmade to order.
Please do not hesitate to contact us if you have any problems with your purchase.